Looking forward to hearing

　　from you

　　Yours faithfully

　　Li Hua

　　【答案】Dear Sir or Madam,

　　I am writing to complain about your hotel service. My parents and I had a terrible stay in Room 512.

　　Firstly, the air-conditioner wouldn’t work. When I asked the staff for help, they said ok. But eventually no one came. Secondly, I found the bathroom rather dirty to bathe in. What was worse, the noise outside at night was so loud we found it hard to fall asleep. I asked to change rooms, but was refused for the reason that the hotel was full. It was surprising that the waiters treated us in a very casual and indifferent manner.

　　     I would like you to refund my money. Unless I get a satisfactory reply, I’ll write to the Consumer Association.

　　Looking forward to hearing from you.

　　                                      Yours faithfully,

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