Sometimes standards change, and it is unclear which principle should apply.Think of the recorded message you hear,played over and over,as you wait on hold when calling your bank:“Your call will be answered in the order in which it was received.”This is essential for the morals of the queue.It's as if the company is trying to ease our impatience with fairness.
But don't take the recorded message too seriously.Today, some people's calls are answered faster than others.Call center technology enables companies to “score” incoming calls and to give faster service to those that come from rich places.You might call this telephonic queue jumping.
Of course,markets and queues are not the only ways of allocating things.Some goods we distribute by merit,others by need,still others by chance.However,the tendency of markets to replace queues,and other non-market ways of allocating goods is so common in modern life that we scarcely notice it anymore.It is striking that most of the paid queue-jumping schemes we've considered—at airports and amusement parks,in call centers,doctors' offices,and national parks—are recent developments, scarcely imaginable three decades ago.The disappearance of the queues in these places may seem an unusual concern,but these are not the only places that markets have entered.
58.According to the author,which of the following seems governed by the principle “First come,first served”?
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