The real problem，of course，is that incidents like this happen every day，to everyone who flies，more and more often.It really gets to me，though，because for eight years I was on the other side，as a flight attendant for Trans­World Airlines(TWA)．

　　I know the days are gone when attendants could be written up if we did not put the lines napkins with the TWA logo in the lower right­hand corner of the first­class diners’ trays.As are the days when there were three dinner options on flights from Boston to Los Angeles in economy class.When，once，stuck on a tarmac(机场停机坪) in Newark for four hours，a planeload of passengers got McDonald’s hamburgers and fries by thoughtfulness of the airline.

　　However，airlines offer various excuses for cutting back service now.But what are they gaining when passengers leave a flight mistreated and hungry？It is surprising how easy it is to please passengers.Cereal and lots of coffee in the morning can do wonders for someone who had to leave home at 4 a．m.What works best of all，of course，is a smile.I trained for six weeks to become a flight attendant.Although the main focus was safety，I spent almost as much time learning good service.

　　I have experienced the decline of service along with the rest of the flying public.But I believe everything will change little by little，because I remember the days when to fly was to soar(翱翔)．The airlines，and their employees，took pride in how their passengers were treated.And I think the days are sure to come back one day in the near future.

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