Be polite. Make time for suitable greetings like “How are you today, Jim？” and “Did you enjoy your holiday？”

　　Put a smile in your voice. Remember, your caller can't see you, so use intonation to make a good effect and try to sound confident, decisive, helpful and interested.

　　Check your notes. Look back at your notes to ensure that you have covered everything and quoted figures and other data correctly.

　　Obtain feedback.

　　Make sure the caller understands the message correctly, especially where deadlines and actions are involved.

　　After the call

　　Make notes. Let it become a habit to make notes of the call and place them in an appropriate file.

　　Take action. If you need to send a letter of confirmation or inform someone in your organization about any details of the call,

　　do some immediately so that you do not forget important points.

　　Main idea of

　　the passage It's necessary to learn how to use your phone in (1)________ because you represent your company.

　　Before calling Choose the right time, especially when calling (2)________．

　　During the call Ensure the number you dialed is

　　(3)_______．

　　Make a list of points and questions.

　　Get (4)________

　　ready for the communication.

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