I told our customer gently, sympathetically that a check she had written had been returned for lack of funds. I told her I always want to let people know about returned checks quickly because the huge fees the banks charge can cause more checks to be returned and more fees to be charged. I told her I hoped she could contact the bank and get things straightened out before her problems got worse. I also told her, gently once more，that I hated to add to her problems but she would owe us a fee for the returned check because the bank charges us a fee when a check is returned.

　　She told me she had difficulties because of being on a fixed income and being in poor health. She told me she had no children but had raised several that belonged to her husband and after living with him thirty years he had left her for another woman.

　　Finally, after she had promised to pay, I told her not only do I care about her situation, but she taught me something. When a person is angry, there may be reasons you don't know about. If you don't react with anger, you may learn what the real problem is and may in some way be able to help, if only with a little sympathy.

　　1. Why did the author try to call the woman?

　　A. To apologize to her.

　　B. To solve her problem.

　　C. To provide better service.

　　D. To charge for the fees.

　　2. How did the author get in touch with the woman?

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