Questions 19 to 22 are based on the conversation you have just heard.
19. What was Jane doing the last time Ken saw her?
20. What happened that resolved Jane's situation?
19. What was Jane doing the last time Ken saw her?
20. What happened that resolved Jane's situation?
21. What else did Jane get with the new job?
22. Why had Ken thought Jane might be surprised to hear about his marriage?
21. What else did Jane get with the new job?
22. Why had Ken thought Jane might be surprised to hear about his marriage?
Conversation Two
W: Good morning. I purchased a computer from your company last month.
Conversation Two
W: Good morning. I purchased a computer from your company last month.
Unfortunately, I'm not satisfied with my new computer.
I'm having a lot of problems.
Unfortunately, I'm not satisfied with my new computer.
I'm having a lot of problems.
M: What seems to be the problem?
W: I'm having problems with my Internet connection.
M: What seems to be the problem?
W: I'm having problems with my Internet connection.
M: Did you read the instructions that came with the computer?
W: Well, yes. But the troubleshooting section was no help.
M: Did you read the instructions that came with the computer?
W: Well, yes. But the troubleshooting section was no help.
M: What happened exactly?
W: Well, the Internet connection doesn't work.
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