完形填空

　　I consider myself something of an expert on apologies. A quick temper(脾气) has

　　1

　　me with plenty of opportunities(机会) to make them. In one of my earliest

　　2

　　, my mother is telling me, “Don’t watch the

　　3

　　when you say ‘I’m sorry’. Hold your head up and look the person in the

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　　, so he’ll know you

　　5

　　it.”

　　My mother thus made the key point of a(n)

　　6

　　apology: it must be direct. You must never 7

　　to be doing something else. You do not

　　8

　　a pile of letters while apologizing to a person

　　9

　　in position after blaming him or her for a mistake that turned out to be your

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　　. You do not apologize to a hostess(女主人), whose guest of honor you treat

　　11

　　, by sending flowers the next day without mentioning your bad

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　　.

　　One of the important things you should do for an

　　13

　　apology is readiness to

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　　the responsibility(责任) for our careless mistakes. We are used to making excuses, which leaves no

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