Active listening is the art of listening to feelings,then reflecting them back.Active listening does not require that you agree with your child's feelings,but it allows your child to feel connected and understood and provides an opportunity to explore those mysterious impulses(冲动)known as emotions.
Fouryearold Chrissy ran through the front door,slamming(砰地关上)it so forcefully that the pictures fell off the wall.“I hate Tammy!”she cried. Then Chrissy threw herself onto the sofa in a storm of sobs.
Her mom,Diane,looked up from the bills she
was going to pay.Resisting the impulse to scold(责骂)Chrissy for slamming the door,she asked quietly,“What's the matter with you,Chrissy?”
Chrissy said sadly,“Tammy took my ball! Tammy is bigger than me.It isn't fair for her to take away my ball.”
“It must be pretty frustrating to be picked on by a big girl,”Diane said.“Yeah.I'm mad,”the little girl said firmly.“I don't want to play with her anymore.”She sat quietly for a moment,watching as Diane put stamps on envelopes.
After a while,Chrissy said,“Mom,can I go to play out in the backyard?”Diane gave her daughter a hug.Chrissy left,seeming to forget her anger.
By simply
reflecting
back her daughter's
underlying feelings,Diane allowed Chrissy the opportunity to explore what was going on for her,and in the process,Chrissy discovered a solution to her own problem.Some other time,Diane might be able to talk with Chrissy about avoiding future problems and perhaps ask her what she could do to express her anger instead of slamming the door.
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