When I arrived at the __4__, I apologized and told Eleanor I didn't mean to be late. She screamed, “You never mean to.” Well, I __5__ tell she was angry. “I'm sorry but it was not __6__,” I said. Then I told her about the business meeting. __7__, my explanation seemed to make things worse, which started to drive __8__ mad as well.
Several weeks later, when I __9__ the situation to my friend Ken Hardy, he smiled, “You __10__ a classic mistake. You're stuck __11__ your own way of thinking. You didn't __12__ to be late. But that's not the point. What is __13__ in your communication is how your lateness affected Eleanor.” He pointed out that I focused on the intention __14__ Eleanor focused on the result. Thus, __15__ of us felt misunderstood and crazy.
Thinking more about Ken's words, I __16__ recognized the root cause of such disagreement. It's the result of the action that really __17__. I should have started the conversation by expressing __18__ my actions affected Eleanor and __19__ the discussions about my intention for later, much later and even never.
Later on, after talking to Eleanor and really __20__ her experience of the results of my lateness, I've managed to be on time a lot more frequently.
1.A.started B.agreed
C.continued
D.managed
2.A.relief
B.surprise
C.regret
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