C．where; improving

　　D．when; improving

　　答案　A　[句意：路况需要改善这一新问题与私家车的盛行有关。第一个空用that, that 引导同位语从句用以说明a new problem的具体内容；need 后接动名词的主动形式表示被动意义，相当于不定式的被动形式。]

　　Ⅳ.

　　Q&A

　　Question：I have recently got a senior position within my company.One of my new tasks is to make monthly progress reports on my department in front of other senior officials.During my first meeting，I presented and then opened the floor to questions.__1__ My first reaction was to answer defensively.Later，I realized that I shouldn’t have felt that way.But how can I keep cool and effectively answer questions in this type of settings?

　　Answer：Congratulations on your new position！Presenting in front of your peers(同事) is a hard task in itself，and it becomes much more difficult when a question­and­answer period is required.Question­and­answer periods are a great way to clarify the message and strengthen key points.__2__

　　●__3__

　　When a person is asking a question，show interest and a desire to understand the question by listening and asking for clarification.

　　●Buy time.

　　When facing a hard question，most people can’t give an answer immediately.Buy time by repeating the question in your own words.__4__ These techniques allow you to quickly organize your thoughts as well as to make sure you will be correctly answering the question.

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