I never knew that Dell products, which used to be almost perfect in my eyes, could be so fragile(易碎的), so easy to be “damaged at just one touch”. I was a loyal fan of Dell products, but the “accident” severely damaged my trust in Dell. I think the screen of Dell Inspiron 7520 is too fragile and can be easily damaged. Laptops are designed for portable use, and often used outdoors or in moving vehicles. No matter how high the screen’s resolution was, it would still be just a defective product if it was extremely vulnerable to crashes. After receiving my complaint, Dell’s headquarters just told me over the phone it was not covered under their warranty, and gave no further explanation. I am dissatisfied, and do not understand it. Domestic consumers should really think twice about buying Dell laptops. In the meantime, I will continue to urge Dell to honor its warranty.

　　1. The problem occurred in the writer’s ________.

　　A. laptop’s screen

　　B. laptop’s lid

　　C. laptop’s heat sink

　　D. laptop’s warranty

　　2. The Dell’s refused to repair the writer’s laptop for free because ________.

　　A. the laptop is out of the date of warranty

　　B. the laptop is physically damaged

　　C. someone think it is a cheating behavior

　　D. the damage of the laptop is beyond their ability

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