Another part of the problem is information. Households and bill-payers don抰 have the knowledge they need to change their energy-use habits. Without specific information, it抯 hard to estimate the costs and benefits of making different choices. Feedback(t 反馈)facilities, like smart meters and energy monitors，could help bridge this information gap by helping people see how changing their behaviour directly affects their energy use; some studies have shown that households can achieve up to 15 percent energy savings using smart meters.

　　Social science research has added a further dimension(方面), suggesting that individuals’ behaviour in the home can be personal and cannot be predicted — whether people throw open their windows rather than turn down the thermostat(恒温器), for example.

　　Janda argues that education is the key. She calls for a focused programme to teach people about buildings and their own behaviour in them.

　　1. As to energy use, the new research from UKERC stresses the importance of _____.

　　A. zero-carbon homes

　　B. the behaviour of building users

　　C. sustainable building design

　　D. the reduction of carbon emissions

　　2. The underlined word “which” in Paragraph 2 refers to “________”.

　　A. the ways

　　B. their homes

　　C. developments

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