Called before Congress to answer for GM’s failings Ms Barra said she was “deeply sorry” but insisted that the post-bankruptcy “new GM” was not like the “old GM”, which had failed to deal with the ignition switches for years. Politicians and the public alike want to know how such a problem could have remained unaddressed for so long.
Cars are becoming ever more complex machines, with thousands of mechanical and electronic parts. Last year it happened to 22 million vehicles in America, compared with 18 million in 2017. In fact, GM was one of only three brands that recalled fewer vehicles than it sold. Minor problems, like squeaks(吱吱响)or rattles(咔嗒响), that do not affect safety are more common still. They may be fixed at a routine service; the owner may never know. The growing number of recalls is proof to an improving system for picking up faults.
But it is very complicated. Dealers must record replacements of parts under warranty(保修). The carmaker needs to spot the trend, recognize it as a problem and then determine whether or not it is a design fault that requires an extensive replacement. It relies on accurate recording of every warranty replacement in every region. This system appears to have broken down at “old GM”. Ms Barra needs to find out why.
The core problem is a widely used ignition switch that has a tendency to slip from the “on” position to “off” if a driver uses a heavy key-chain or bounces down a rough road. An improvement was made in 2008 to prevent the problem, which can lead to the engine shutting off, disabling the airbags. But despite a growing list of crashes and deaths, GM failed to order a recall for a component that would have cost a few dollars at most.
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