By the time I finished shopping, I was angry. How dare she treat me as a __13__? I went looking for her and asked for her __14__. She mumbled (嘀咕) something. I asked her again, and this time I heard “Ursula.”
“Ursula what?” I asked. She yelled at me, “Ursula!” and stormed away.
“This employee is about to become unemployed,” I
__15__ when I got home. I __16__ their headquarters (总部). I described my unpleasant experience to a representative. She was sympathetic, “Our employees are taught to be __17__.
Give me your phone number and I will ring you back. ”
She did two days later. “I'm sorry,” she said, “but there's no Ursula at that supermarket. Can you __18__ her so that I can find out who she is? I assure you, we do not tolerate rude behavior, nor do we tolerate __19__ to our customers. ”
By this time, I had calmed down. I didn't really want the employee to lose her __20__.
So I told the representative to forget about it.
1.A. reduction
B. choice
C. introduction
D. price
2.A. change
B. return
C. receive
D. replace
3.A. somebody
B. nobody
C. everybody
D. anybody
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