Disneyland should be an inspiration to us all in providing a “Wow!” experience. What do people talk to their friends about when they come home? “You should have seen how clean that park was! With all of the people there, it’s unbelievable! There’s not even a gum wrapper on the ground!” Walt Disney understood that cleanliness is marketing.

　　68. According to the passage, customers would like to share their good experience with their friends if ______.

　　A. what they need is provided on time

　　B. the price of the service is low enough

　　C. the service is better than they expected

　　D. the after-sale service is good enough

　　69. How did Dawn feel the moment she saw her packed leftovers?

　　A. Disappointed and angry.

　　B. Excited and crazy.

　　C. Worried and unhappy.

　　D. Surprised and pleased.

　　70. By saying “Answer — not a cent!” the author seems to believe that ______.

　　A. it is always possible to satisfy all of the customers

　　B. sometimes it is easy to provide a good experience

　　C. most customers are easy to do business with

　　D. the service should be as cheap as possible

　　第II卷

　　（共45分）

　　第一节：单词拼写（共10小题，满分10分，每空只填一词）

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