29
one of the glasses in front of the first customer, somehow I had
30
my grip (抓,握) and six glasses fell on top of a young woman, and then to the floor and
31
in pieces. I felt frightened and my face turned red. I apologized many times to the
32
and to the rest of the group.
Quickly, the manager
33
my aid and helped in the clean-up, and sent out their drinks right away. I didn’t understand why, but the group were forgiving me and the young woman34
informed me it was OK.
My manager pulled me to the side and said, “If you know why an accident happened,
35
from it and move on. You still have a table to serve and you can’t show your
36
or your disappointment. Mistakes and accidents do happen. Keep your
37
up and be confident. The glasses can be replaced.”
I understood why he was truly a well
38
restaurant manager within the neighborhood. His
39
relationship with the group made the situation
40
and the group forgave me for that.
21. A. welcome
B. feed
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