There hasn’t been a murder in the 34th Precinct, encompassing Washington Heights and Inwood, so far this year, according to NYPD data.
“We are seeing more people hit by cars than bullets,” said another police source. “Still, it’s a life lost. We have to pay attention.”
- Cops say noise, quality-of-life complaints take more of their time than violent crime, NYDailyNews.com, June 4, 2017.
2. What happens when you lose a customer? If you think you can just ramp up lead generation to compensate, you may want to reconsider. According to research by client engagement tool CLIENTpulse, it costs five times less to keep an existing customer than it does to gain a new one.
The CLIENTpulse survey found that 90 percent of customers who leave a business never return, which is pretty bad news for businesses who take the “we’ll just get new customers” approach. On the other hand, customer loyalty grows by 30 percent if a client’s problems with your company are resolved, so it makes a whole lot of sense to put customer retention on the top of your priority list.
The problem is, by the time your customers voice a complaint about your company, they may already be thinking about leaving your business for a competitor. Scott Stratten, co-author of “UnSelling: The New Customer Experience” (Wiley, 2017), said that one of the most common reasons for customer losses is that companies treat the consumer as an afterthought once they’ve made the sale.
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