M: Well, from what I have researched I think working with your company would be very challenging and would also give me the opportunity to learn with experts in my field.
W: What other qualities do you have?
M: Well, apart from the experience that I have, I also feel that I’m a quick learner who can work in a team or alone.
W: Do you know anyone who works in the company at the moment?
M: Yes, I have several friends who are working here.
Text 8
M: Good afternoon. I would like to speak with the manager, please.
W: Why? What’s your problem?
M: Well, I just picked up a TV at your store yesterday afternoon and when I was taking it out of the car it sort of accidentally fell. It looks OK, but the picture is pretty unclear. Do you think I can have someone look at it or get it changed?
W: OK. I will talk to the manager about it right now. Please wait a moment.
M: OK. Thank you.
…
W: Well, we can have someone repair it for you, but as it was caused by you, I’m afraid you have to pay for half of the repair fee, and we will pay the other half.
M: That will be fine. Thank you.
Text 9
M: Hello, Helen. You look bad. Is everything OK?
W: Oh, hello, Tom. Yes, I’m fine, thanks. I’m just a bit tired this morning, that’s all.
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