In January 2009, then-premier Wen Jiabao inspected the bureau and met petitioners.

Wen, in the first visit by a premier to the bureau, called on its officials to be more responsible and dedicated to addressing complaints.

A survey by China Youth Daily in January 2017 showed that 70.5 percent of petitioners were unsatisfied with the bureau, saying that its officials should do more to address real problems.

Ma Huaide, vice-president of China University of Political Science and Law, said that the bureau should keep its promise to reply to every complaint, and more efficiently deal with the issues raised by petitioners.

Many petitioners travel thousands of kilometers to file their complaints in Beijing, as they believe that the central authorities will give them a fairer hearing than local officials, said Ma.

But the bureau's function is to transfer petitioners' complaints to government agencies, and it is unable to directly resolve disputes, he said.

The ultimate solution is to promote the rule of law, he said.

Questions:

1. What is the name of China's top agency for handling official complaints?

2. The bureau handles complaints about which types of people?

3. Ma Huaide is vice president of which university?

Answers:

1. The State Bureau for Letters and Calls.

2. Civil servants and village officials.

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