Blending global operations management with local market context, Wen has made efforts to exemplify the Shangri-La brand of hospitality by anticipating the needs of guests while exceeding their expectations.

To cater to the constantly changing demands of event organizers, the hotel unveiled new promotions this year, including themed coffee breaks.

"Coffee breaks are no longer intervals between meeting sessions but interactive intermissions to refresh and engage delegates," Wen said.

The hotel now offers "a selection of invigorating themed coffee breaks that provide more than just a jolt of caffeine, but instead are designed to perk up business meetings and conferences with new ideas and energy."

Questions:

1. What hotel brand is targeting convention goers?

2. What city is popular for conventions?

3. What are some big meetings there?

Answers:

1. Shangri-La Hotel.

2. Guangzhou.

3. The Canton Fair and other international trade expos, Forum of Overseas Chinese Worldwide.

About the broadcaster:

Nelly Min is an editor at China Daily with more than 10 years of experience as a newspaper editor and photographer. She has worked at major newspapers in the U.S., including the Los Angeles Times and the Detroit Free Press. She is also fluent in Korean.

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