“That’s not your passport.”

I showed him a scan of my Foreign Expert document.

“That’s not your passport.”

I showed him my Chinese bank card (issued after the vetting of countless documents).

“That’s not your passport.”

I showed him my foreign driver’s licence.

“That’s not your passport.”

Just as I thought I had reached a dead end with this man, the lady who’d been watching us for the entire time, said, “Wait a minute.”

She asked the agent what the big deal was.

“The customer has showed you so many documents, the items are open and you’re still refusing to accept it.”

“They are not his passport,” he declared.

“Well in that case, I will send them for him under my address,” the lady said in both English and Mandarin.

I was speechless. So was the man.

I thought why would she do that? She told me she didn’t like the way he treated me.

So, I bought a new large envelope and put the items in it. The lady wrote her address in Mandarin on the envelope and gave her Chinese ID card to him. Within minutes the agent processed the transaction as if nothing happened.

I gave the lady a big hug.

A few weeks later, we met again at a coffee shop not far from the post office.

She told me she is a retired teacher, just as I thought she would be.

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