C. They call his or her name directly.

　　19. What do Americans often do when they are about to leave?

　　A. They shake hands with everyone.

　　B. They say “goodbye” to everyone.

　　C. They say “goodbye” to the whole group.

　　20. What does the speaker think of Americans’ putting their feet up on the office desk?

　　A. Impolite.

　　B. Not rude.

　　C. Fashionable.

　　第二部分

　　阅读理解 （共20小题，每小题2分，满分40分）

　　（共15小题；每小题2分，满分30分）

　　阅读下列短文，从每题所给的四个选项（A,B,C,D)中，选出最佳选项，并在答题卡上将该项涂黑。

　　A

　　A young woman carrying a three-year-old child got on a bus. The conductor hurried to give her a warm welcome and then kindly asked the other passengers to make more room for the woman and her child. On seeing this, people began to talk. "You know this conductor used to be very rude. Now suddenly he has changed his bad behavior, "said a middle-aged man.

　　"Yes, he should be praised and we must write a letter to the company," said a second passenger. "That's right," another lady said, "I wish a newspaper reporter were here so that more people could learn from this conductor.”

　　Just then a gentleman who looked like a teacher turned to the conductor and said , "Excuse me, but can I know your name, please? Your excellent service must be praised..."

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