9 先生,感谢您为我们提供这些情况,我立即去了解。
Thank you for telling us about it, I’ll look into the matter at once..
10先生很抱歉,我将尽快地解决这个问题。
Sorry, sir , I’ll solve the problem for you as soon as possible.
11恐怕您误会了我的意思,我能解释一下吗?
I’m afraid you have misunderstood what I said. Perhaps I can explain again.
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