英语面试口语：关于前台经理职务_职场英语

英语面试口语：关于前台经理职务

I：What was your major in the university？

A：My major is English．

I：No wonder you speak English so fluently．

A：Thank you for your compliment，sir．

I：Where are you working now？

A：I'm working at Baodao Hotel．

I：I would like you to tell me some of what you have been doing recently．

A：OK．Every day I go to work on time to guarantee the proper operation of the front desk．We accept booking，tell about room rates，find out how the bill will be paid and help the guests to check in and check out． When some guests want to have cancellations，change rooms or extend a reservation，we should always offer our help with courtesy．

I：In what way do most clients check out？

A： Most clients check out by credit card，traveller's cheques or Master Card．Our hotel doesn't accept personal cheques．

I：How do you deal with a reservation mix－up？

A：If we are booked solid，I would first of all apologize to the clients for this mistake．Then I'll ask them to rest on the chairs while I contact another hotel for them．

I： What would you do if the guest's total bill exceeds the credit limit？

A：I would ask if the guest is willing to pay the difference by cash．If not，I'll try to get permission from the office which set the limit to extend credit over that amount．