21世纪的绝大多数劳动者面临着双重挑战:外包和自动化。“如果他们能把你的工作写成操作手册,他们一定会的;如果你的工作能被一个低成本劳动力市场的劳动者完成,那工作就会离你而去。”《部落:一呼百应的力量》("Tribes: We Need You to Lead Us")一书的作者赛斯•高汀(Seth Godin)这样说道。
Close to the Customer
贴近顾客
The essential worker of the future will have one-on-one relationships with customers that keep them coming back.
未来的成功劳动者将与顾客建立一对一的关系,让他们成为自己的回头客。
Mr. Godin relates the story of a local supermarket manager who was transferred and then subsequently reinstated because of a customer petition. “The people who look at every interaction as an opportunity to add value and solve problems will be the most sought-after employees in 2025,” he says.
高汀讲到一个故事:有家超市的经理被调到其他岗位工作,但随后又被调回来了,因为顾客们写了一份请愿书,希望他能回来。“那些利用每一个与顾客沟通的机会为他们提供附加值和解决问题的人,将是2025年企业最希望拥有的员工。” 高汀说道。
Self-discipline and internal motivation will also be critical success factors, for the traditional office environment may largely disappear by 2025.
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