TOTAL RESPONSIBILITY. That was a tough day for me as a beginning manager. What an ownership breakdown! I had no choice but to relieve the woman of her supervisory role. She was lucky not to be fired. It offered an excellent lesson.
Years later, as a human resources leader at a technology outfit, I received a call on a Sunday morning. There was a flood in the office. I ran over to find about a dozen executives bailing out the factory.
The word spread somehow. By midafternoon, more than 100 of us were at work armed with buckets and mops. Next, we organized a phone tree to notify 500 employees that they shouldn't come to work the next day. But half came in anyway to help clean up. That's the kind of ownership you want -- total responsibility.
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