4. Honor your customer. 尊重客户。
The Internet lets your customers sound off and tell you exactly what they like or don't like about your business. Listen to them. Get out into the markets you serve, and ask your customers for feedback. Make the necessary changes to improve service or else you may find yourself with fewer customers (and eventually, out of business).
5. Hire the best. 雇佣最杰出的人员。
Your staff is your most important asset -- in good times and in bad. Hire ambitious people who are team-builders and good communicators, who can lead the organization in turbulent times without panicking.
6. Treat employees like customers. 视员工为客户。
If you want to inspire your customers, you must first inspire your employees. Invest heavily in training and mentoring (辅导). Explain the organization's goals so that everyone has the information and motivation to contribute. Nurture and reward the top 20% of your staff who produce 80% of the results, and actively weed out (清除出去) the bottom 10% who give you 80% of the headaches.
7. Commit to diversity and social responsibility. 注意保持多样化及社会责任感。
Get beyond your dreaded mission statement and make these values central to how you do business.
8. Make technology your friend. 与科技交朋友。
Technology can transform what your company sells, how it operates, and how it prepares for the future. Don't even try to ignore it. Use it to create new products, tap new distribution channels, and improve communication with your customers and partners.
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