Another reason to avoid including sensitive information in e-mail is that you might change your mind about whether you want to let that information be known. Michael Eisner, for instance, once sent financial information about Disney to journalists without realizing it had not yet been publicly released. Rule number two for emailing sensitive information: 三思之后再决定要不要发送。

3. Know when to use email, and when to have a discussion in person or over the phone.

These days people like to use email for all kinds of purposes for which it is usually not ideal. If you want to brainstorm, or to manage or critique others, it's usually best to do so in person - or, failing that, over the phone.

There are a number of reasons for this. For one thing, email does not communicate unspoken nuances the way personal communication does. For another, people are often not as "present" when they read email as they are in a real-time meeting. 仔细想想看：你什么时候用email完全清楚明了的处理过一件事情？最后还不是要直接与人交流？

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