49. Be clear and concise. When you communicate with people orally or in writing, get to the point quickly while still being cordial. This will save you time and improve the impression you make on others.
50. Introduce yourself. When you call someone’s home or place of business, introduce yourself, such as “Hi, this is Mark Williams. Is Pam Johnson available?” Nowthe other person does not have to say, “May I ask who is calling?”
51. Don’t return missed calls. If someone calls you but does not leave a message (unless it’s a family member or close friend), don’t call back. If their call was not important enough to leave a message, then there’s no need for you to return it.
52. Improve phone productivity. When someone requests to speak with you, let them know how much time you allocated for the call before diving into the subject of the call. This generally helps them get right to the point.
53. Know when to end a call. When the purpose of a call has been met, politely end the conversation.Don’t allow calls to drag on with unnecessary small talk.
54. Don’t answer unscheduled calls. If you are in the middle of a project and your phone rings, don’t stop what you are doing to answer the phone, unless it’s important. Instead, let it go to voicemail and return the call between projects or during windows of time you have designated for returning calls.
55. Economize your conversations. Be mindful of the time you spend in non-essential conversations. Water-cooler discussions or a lengthy phone chat is time you could be working on your planning, goals, or action items.
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