3. Own it. Whether a setback like this sinks you or not is "not really about the mistake at all," says Hewertson. "It's about your character and how you deal with it. In most cases, people will forgive an honest mistake if you own up to it." That takes a willingness to swallow a big gulp of humble pie -- including, Hewertson says, "no excuses, no justifications, and absolutely no blaming anyone else, even if there were in fact others who contributed to what went wrong".
勇于承担责任。休尔森认为,这样的一次挫折会不会让你消沉,关键“不在于错误本身,而是你的个性和应对失败的方法。大多数情况下,如果你能主动承认错误,人们会因为你的诚实而原谅你。”但这需要有勇气,心甘情愿吞下苦果,包括“没有借口,没有辩解,不责怪其他任何人,哪怕事实上有人要为失败负一定责任,” 休尔森说道。
4. Apologize. "If there were external, or even internal, customers who were adversely affected by what happened, you need to apologize to each of them. It's best to do this in person, not by email, if you possibly can," Hewertson says. "Then ask -- don't assume -- what you might be able to do to make it up to them."
道歉。休尔森建议:“如果已经有外部、甚至内部的客户因为你的失败而受到影响,你应该向他们真诚道歉。最好的方式是亲自去道歉,而不是通过电子邮件。然后询问对方——不要自己设想——你能做些什么来弥补他们的损失。”
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