Listen, plain and simple. Nothing stops a conversation colder than, “Could you repeat that?” Listen like you were going to have to repeat back to them what they have told you.
倾听,就这么简单。“你再说一遍好吗?”这样的分神会令说话者最受伤。倾听,好像你将不得不把他们所说的话再复述给他们一样。
3. Acknowledge
认同
We need signs that we are being heard. Conversation cues and acknowledgements are part of how we communicate. If you doubt this, the next time you are on a phone call simply stop making any noise while the other person is speaking. Within a few moments the other person will stop and ask, “Are you still there?”
我们需要被听到的反馈。话题脉络和对谈话内容的认同,是我们交流的组成部分。如果你不相信,下次你打电话时,对方说话,你保持悄无声息。很快,对方将会停下来,问:“你还在吗?”
4. Don’t Sit Across the Desk
不要隔桌而坐
Sitting across the desk puts a barrier between you and who you are meeting with. Come out from behind your desk and meet. A small meeting table is always better than the “wall” that a desk presents.
隔桌而坐,这张办公桌会成为你和对方沟通的阻碍。从办公桌后走出来,靠近对方。小型会议桌总是好过办公桌这堵“墙”。
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