To be an effective communicator, it's just as important to listen and ask questions as it is to put forth your own ideas. Listening carefully to your audience will help you determine whether your ideas are being understood, and gauge how well your goals jibe with the interests of the people you're addressing.
要成为高效的沟通者,最重要的是在表达自己观点的时候学会倾听和提出问题。仔细倾听听众的反应可以帮助你确定他们是否理解了你的想法,同时还可以估量你的目标是否与听众的兴趣相一致。
Prepare in advance, and practice what you're going to say. "When you get on the phone with a client, when you go into an internal meeting, when you are talking to your boss in a performance review, preparation is really key to getting your point across," says Peggy Klaus, an executive coach and author of The Hard Truth About Soft Skills. You want to develop "the ability to speak with both warmth and strength, using both parts of your personality to be dynamic and impactful.
"提前进行准备,不断练习要讲的内容。高管教练、《软技能,硬道理》(The Hard Truth About Soft Skills)一书的作者佩吉-克劳斯说:“在与客户电话沟通的时候,参加内部会议的时候,或者在绩效评估时与上司交流的时候,提前准备是清楚表达自己观点的关键。”你要培养自己“在说话的时候充满热情与力量,利用自己个性中的这两个方面,让自己的话铿锵有力,触动人心。”
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