职场英语：把客户惹毛了如何平息怒火_职场英语

职场英语：把客户惹毛了如何平息怒火

4.“Are you satisfied with our solution, and will you consider doing business with us in the future?”

4.“您对我们的解决方案满意吗，以后还会与我们合作吗？”

This isn’t the same as “Have I taken good care of you today?” or “Have all of your questions been answered?” The goal of every support call needs to be greater than just solving the immediate problem. The real measure of success will be whether you’ve managed to preserve the investment you’ve already made in a customer. If the answer to either side of the question is “No”, you’ve still got work to do.

这与“今天我服务的周到吗？”或者“您的问题都得到解答了吗？”不同。接听每个服务电话所要做的不只是解决当下紧急的问题。真正成功的标准是你确定在这个客户身上所做的付出没有白费。如果这两点中的任何一个你还没有做到，那么你还有更多的工作要做。

5.“Thank you.”

5.“谢谢。”

At first glance, it may seem like your customer should be the one expressing gratitude. But think about it. In his mind, he paid for a product or service that didn’t perform as expected, and was then required to spend professional or personal time to work out a remedy. On the other hand, you’ve likely gained important information about product performance and how customers perceive your company. In my mind, that’s certainly worth a “thank you.”