Tim Cook苹果官网致歉信_职场英语_英语口语-查字典英语网

Tim Cook苹果官网致歉信

在过去的两周里，我们收到了许多关于Apple在中国维修和保修政策的反馈。我们不仅对这些意见进行了深刻的反思，与相关部门一起仔细研究了 “三包” 规定，还审视了我们维修政策的沟通方式，并梳理了我们对Apple授权服务提供商的管理规范。我们意识到，由于在此过程中对外沟通不足而导致外界认为Apple态度傲慢，不在意或不重视消费者的反馈。对于由此给消费者带来的任何顾虑或误会，我们表示诚挚的歉意。

In order to further improve our level of service, we are implementing the following four major adjustments:

为了进一步提高服务水平，我们正在实施以下四项重大调整：

[We will] improve the repair policy for the iPhone 4 and iPhone 4S.

改进iPhone 4和iPhone 4S维修政策

[We will] provide a concise and clear repair and warranty policy statement on Apple’s official website.

在Apple官方网站上提供简洁清晰的维修和保修政策说明

[We will] increase the supervision and training given to Apple’s authorized service providers.

加大力度监督和培训Apple授权服务提供商

[We will] make sure that consumers can easily contact Apple for feedback on our service and other related issues.

确保消费者能够便捷地联系Apple以反馈服务的相关问题

At the same time, we also realize that operating in China, and communicate much we need to learn the place. Here, we assure you, Apple for the commitment and enthusiasm indistinguishable from other countries. Bring the best user experience for consumers and satisfactory service is our ideals, our commitment, and it has been deeply rooted in Apple’s corporate culture. We will make unremitting efforts to achieve this goal.