利用这些知识来构造你的语言和产品，处理特殊需求，并向他们表明，你了解他们的价值观。

3. Listen more than you talk.

3.多听少说。

Diplomats and business people have a reputation for being pushy, but the best take time to listen. Half the job is about saying what you want or need, but the other half is listening, It's as important to listen as it is to speak.

外交家和商人都被认为是非常咄咄逼人的人，但你最好多花些时间去聆听。“工作的一半是表达你的需求，另一半就是聆听。听与说一样重要。

Listening makes the other party feel valued, helps you identify their needs, and allows you to respond more creatively. When you listen, you can often find solutions that evade others, making you more likely to reach your goals.

聆听能使对方感觉受到了重视，能帮助你了解他们的需求，还能帮助你作出更富有创造性的回应。当你聆听的时候，你常常可以找到逃避对方问题的方法，这样能让你离成功更进一步。

4. Don't discount the little guys.

4.不要忽略那些不起眼的人。

The relationships you're building today, even those that seem inconsequential, are worth attention and care. Relationships that don't seem important now will come back to you later, though you won't know when or how.

你今天所建立的人际关系，即使是那些看起来无关紧要的人，都是值得你关注的。今天看起来不重要的关系有可能在日后会变得很重要，即使你不知道会在何时何处。

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