3. Complete projects by deadline

Be realistic when setting or agreeing upon deadlines; if something comes up that will make it impossible to meet the deadline, inform the other party of the delay and agree on a revised due date. The familiar business saying, “under-promise and over-deliver” is a good strategy to keep in mind.

4. Manage Email Efficiently

The concept of “inbox zero” may seem overwhelming, but make an effort to clean up your inbox each day. The average American worker sends and receives over 100 emails per day, and though your own volume of email may vary, the principal remains the same. Not staying on top of your email leads to missed opportunities and frustration for both the sender and the recipient. The acceptable time window for returning an email is usually even less than with voice-mail, and it’s both a frustrating and a waste of time for people to have to fire off a reminder email to follow up on the previous one.

Set aside a period of time each morning (30 – 60 minutes) to take care of your inbox emails, and do so again in the afternoon. If this seems impossible, it’s likely that you’re either receiving too many emails, (reduce newsletters and notices, and if possible, suggest to your team that they not copy everyone unless necessary,) or you’re not processing your inbox efficiently. (Hint: Use 4D’s method – Delete, Do, Delegate, Defer.)

5. Follow-up

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