4. Transfer responsibility转移责任
On occasions when you're pressed against the wall while someone is ranting, throw the responsibility back at them by calmly asking, "So what do you intend to do about it?" In most cases, complainers don't really want a solution, nor are they looking for sympathy. They just want to vent, and this tactic will stop them in their tracks。当你承受巨大压力,有人却不断唠叨时,你可以心平气和地问他:“那你打算怎么做呢”,从而把责任扔回给对方。大多时候,抱怨的人并不是真正要寻找解决问题的出路,或者寻求同情。他们仅仅是想通过发泄来找个出口。
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