A: Im calling to tell you

that the merchandise ordered last month

has not arrived yet.

B: Im sorry,hold on a moment.

Ill check it out.

But we have already shipped it to you last month.

Would you like us to contact the express company

to know whats going on?

A: Please find out the reason as soon as possible.

We are in bad need of it.

B: Ok,I am terribly sorry for the trouble you are getting into.

We will contact you first thing, once we know the reason.

提前交货

advance your shipment

A: Could you do something to advance your shipment?

B: Its hard to say.But why?

A: We expect the goods to be on the market before the end of December

to catch up with the Spring Festival sales.

B: I can understand your position.

We cannot make any promise,

but well try our best.

准时发货

prompt shipment

A: May I know the definite date of delivery?

B: Let me check.Well,in October.

A: Is there any possibility for you to ensure prompt shipment?

B: We assure you that shipment will be made no later

than the first half of October.

分批发运

partial shipment =ship by installment

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