Anna: Personnel? Er... Can I call you back? I'm afraid I'm a bit busy at the moment... (hangs up)
Mr Lime: …bbbut…
Denise: Well Anna! Mr Lime eh?
Anna: Oh dear Denise, I think I need a bit more help from you. He wants to talk about personnel…people, staffing…
Denise: Are you sure? I think he means a personal nature – not personnel! That Mr Lime!
Anna: Oh!
Narrator: 这个Lime 先生可真是的!不过Anna 接电话的态度非常好。让我们回顾一下她接电话 时用到的一些短语。
Hello? Tip Top Trading. This is Anna speaking.
Hello? Anna speaking.
Hello Mrs Smith, how can I help you?
Hello Mrs Smith, how are you? 告诉对方,某位同事现在不能接电话, 想留言吗?
I'm sorry, he's not available at the moment. Can I take a message? 告诉对方,某位同事现在很忙,需不需要告诉他稍后回电?
I'm afraid he's busy – shall I ask him to call you back? 结束电话对话。
Thank you for calling, goodbye. 话说回来,Anna 会怎么处理Lime 先生的要求呢?我都迫不及待了!
Listening challenge 听力挑战
What does Seb Lime want Anna to do?
Seb Lime 先生想让Anna 为他做些什么?
Answer: to go for lunch with him.
答案:和她吃午餐。
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