职场英语：如何转接客户来电_职场英语

职场英语：如何转接客户来电

B: 021-64358796

A: OK. You'll be hearing from Mr. Bush later in the morning then, Mr. Smith.好的，Smith先生，早上晚些时候，你会收到Bush先生的电话。

B: Thank you for your help. Good-bye.谢谢你的帮助，再见。

A: You are welcome. Good-bye.别客气，再见。

A: Madison Industries. This is Cathy Winer speaking. Can I help you?Madison工业，我是Cathy Winer，我能帮您吗?

B: Good afternoon. Could you connect this call with Mr. Black, please?下午好，麻烦你接到Black先生，好吗?

A: May I know who's calling?请问您是哪位?

B: This is Mary Fox of A.B.C. Computer Co…I'm calling on behalf of Mr. Tom Backer, the general manager of our company.这里是A.B.C电脑公司的Mary Fox.我是替我们公司总经理Tom Backer先生打电话。

A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?对不起，Fox小姐。Black先生正在开会，请告诉我你的电话号码，我会让他给你打电话的，好吗?

B: I'm afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.我想Baker先生想现在和Black先生说话，他有紧急事情与Black先生商量，不能拖延。

A: OK. Then, would you please hold the line?(one minute later)好的，请你别挂机。(一分钟后)Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead. Fox小姐，电话接通了，Black先生可以和你通话了，请吧。