PM: OK, I’ve also got a copy of our refund policy for you to have a look at.
SM: Oh, thanks. What about loyalty schemes? Have you made any decisions on that?
PM: Yeah, we’re going to be handling out loyalty cards at the tills to any customer that wants one.
SM: And what does a loyalty card entitle you to?
PM: For every 2, 000 RMB you spend you get 150 RMB off your next purchase. That’s what we are launching with anyway.
SM: It sounds like a good idea to me.
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