亚利桑那州普雷斯科特市(Prescott)的帕特丽夏 艾尔斯沃斯(Patricia Ellsworth)几年前曾在一家印刷公司担任经理,她努力工作,得到了老板的认可。她提高培训效果,实施绩效评估,设定行动目标,所有这些都对老板的工作起到了支持作用。然而,艾尔斯沃斯说,老板从没对她表达过一次谢意。
'I would be close to tears once a week,' she says.
艾斯沃斯说:“我每个星期都会有一天委屈得想哭。”
Ms. Ellsworth's boss was typical: Gratitude isn't high on most managers' to-do list. According tothe SHRM study, more than half of the human resource managers surveyed say their front-linebosses don't say 'thank you' enough.
她老板的做法很普遍:在大多数管理者的工作清单上,对员工表达谢意的优先次序并不是很高。在美国人力资源管理协会的调查中,超过一半的人力资源经理表示,他们的直接上司说“谢谢”的次数不够多。
'Business schools definitely do not focus on such things,' says Dr. Nelson, an author, speaker andpresident of Nelson Motivation. He says many supervisors feel, 'No one thanks me. Why should Ihave to coddle others?'
尼尔森博士说:“商学院的教育绝对不会重视这些事。”他说很多主管会有这种想法,“都没人感谢我,我为什么要去感谢别人”。
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