Half of them did not consume adequate food or water, some were not washed, others were discharged in a shambolic fashion, while in many cases their suffering was ignored.
Nine of the 10 died while in NHS care or soon afterwards, and the Ombudsman upheld the complaints made about the care received by all 10.
The report says it is incomprehensible that the NHS needs to be told that its patients should be provided with clean and comfortable surroundings, assistance with eating, drinking water and the ability to call for help. Yet the most basic of human needs are too often neglected.
The harrowing cases in the report disclose:
An 82 year-old died alone because staff did not realise her husband had been waiting to see her for three hours;
A woman was not washed during 13 weeks in hospital, did not have her wound dressings changed and was denied food and drink;
A woman was discharged from hospital covered in bruises, soaked in urine and wearing someone elses clothes;
The life-support system of a heart attack victim was switched off despite his wife asking to leave it on while she contacted the rest of the family.
The Ombudsman warned that the cases detailed in the report were not exceptional, with almost one in five of the 9,000 complaints it received last year concerning the care of older people.
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2016-02-26
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