The report notes that by 2034, 23 per cent of the population will be over 65, with rising levels of dementia placing additional burdens on care. But extra resource alone will not help as some staff are guilty of an ignominious failure to look beyond a patients clinical condition, and an apparent indifference to appalling standards of care.
The Ombudsman said that real and urgent change was needed, including listening to older people and their families, as well as learning from mistakes.
Paul Burstow, the care services minister, said: This report exposes the urgent need to update our NHS. We need a culture where poor practice is challenged and quality is the watchword. The dignity of frail older people should never be sidelined.
Katherine Murphy, of the Patients Association, said: Attitudes need to change. Older patients need to be treated with respect and compassion, not as an inconvenience. It is a sick joke that we have an NHS constitution that tells us what rights we have when being treated by the NHS but it is clear that to the majority of older patients it is not worth the paper it is written on.
Nigel Edwards, chief executive of the NHS Confederation, said: It is of course important to put these 10 examples in perspective. The NHS sees over a million people every 36 hours and the overwhelming majority say they receive good care. But I fully appreciate that this will be of little comfort to patients and their families when they have been on the receiving end of poor care.
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