1. All offices will have more staff throughout the day.

　　2. There will be special service windows for cash transactions at all main offices.

　　3. It will be possible to obtain some items from machines in many offices.

　　Question 4

　　Using NO MORE THAN THREE WORDS answer the following question.

　　4. Which change will ensure that the customers are treated more fairly?

　　Question5

　　Choose the correct answer by writing A, B, C, or D.

　　5. Which offices will stay open longer?

　　A all offices

　　B all main offices

　　C some main offices

　　D some agency offices

　　HOW TO ANSWER

　　BEFORE YOU ANSWER ANY QUESTIONS

　　Step 1 - Look at the text quickly

　　The heading tells you that the text is about service at post offices. The sub-heading and the points listed below it show eight improvements to the services.

　　QUESTION 1

　　Step 2 - Read the instructions and the question

　　The instructions for questions 1-3 tell you to write True, False or Not Given on the answer sheet.

　　You are looking for specific information in the passage. The key words for question one are:

　　All offices will have more staff throughout the day.

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