QUESTION 3

　　Step 2 - Read the question

　　The key words are:

　　It will be possible to obtain some items from machines.

　　You should search the text for the word machines or synonyms. Step 3 - Find the answer

　　Point 6 mentions cash machines and phonecard and stamp dispensers. So you can obtain cash from a machine, but what are dispensers? The text tells you that they provide a faster service, and vending machines do that, so it is reasonable to guess that a dispenser is a kind of machine. So, you can get some items from machines. Therefore, the correct answer is TRUE.

　　Note: If you dont know the meaning of a word, you may be able to work out its meaning by looking at the words around it. This technique is called guessing from context. It is a very important skill and will be discussed in detail at the end of Section 2.

　　QUESTION 4

　　Step 2 - Read the instructions and the question

　　Here you are instructed to write your answer in up to three words .

　　The key words in the question 4 are:

　　Which change will ensure that the customers are treated more fairly?

　　All of the changes mentioned in the text are to help improve the standard of service. Which one provides fairer service?

　　Stet 3 - Find the answer

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