Use facts, not opinions. Did you know that shirt has a hole? instead of You?re not going out looking like THAT, are you? oExpress ownership of your thoughts, feelings, and opinions. I get angry when he breaks his promises. instead of He makes me angry.

　　Make clear and direct requirements. Don?t invite the person to say no. Will you please? instead of Would you mind...? or Why don?t you...? oKeep repeating your point. Use a low level and pleasant voice. Don?t try to explain yourself.

　　1. The writer probably agrees that____________.

　　A. you should consider others? response before you act assertively

　　B. you should be assertive if you want to get good marks

　　C. assertiveness is the ability to infringe others? rights

　　D. assertive behavior will bring you bad feelings

　　2. The expression hold yourground probably means _________________

　　A. reach an agreement

　　B. insist on your point

　　C. keep your word

　　D. keep on fighting

　　3. Which of the following helps you to be effectively assertive?

　　A. Explaining yourself in a soft and sweet voice.

　　B. Expressing ownership of others? thoughts.

　　C. Making requirements directly and clearly.

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