Text 10
W:Hello, Home and Office Supplies, can I help you?
M:Yes, its Tompson Electronics here. We have an account with you.
W:Oh, yes. How can I help?
M:Weve just had some printers delivered, but they are the wrong ones.
W:Oh, dear, I do apologize for the mistake.
M:I dont know how you could have got it wrong? We order from you all the time.
W:I know, but unfortunately weve been having a problem with our computer system.
M:Well, how can we sort this out?
W:Could you bear with me a moment please? Ah, yes, I have the order here. You want 25HW3C56 printers. Is that correct?
M:Yes, thats right. But you sent us 25 HW56 instead.
W:I see. Ill sort it out right away and well post the order special delivery.
M:Thanks.
W:Ill put a 300dollar credit on your account to make up for the inconvenience as well. Isthat all right?
M:Oh, thats very nice. Thanks.
答案:
1.B 2.A 3.A 4.C 5.B 6.B 7.A 8.C 9.C 10.A
11.C 12.C 13.A 14.B 15.B
16.wrong 17.3C56/3c56 18.system 19.special 20.credit
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