9. I love you.
9. 我爱你。
No, not at work, but everywhere you mean it--and every time you feel it.
不,不一定要在工作时说,而是你真心实意想说的时候每次你感觉到爱的时候。
10. Nothing.
10. 没什么。
Sometimes the best thing to say is nothing. If youre upset, frustrated, or angry, stay quiet. You may think venting will make you feel better, but it never does.Youll never recover from the damage you inflict on an employees self-esteem.Be quiet until you know exactly what to say--and exactly what affect your words will have.
有时最好的话是沉默。如果你难过、沮丧或生气了,保持安静。你可能认为发泄会让你感觉好些,但事实从来不是这样。你永远无法弥补你给员工自尊带来的损害。保持安静,直到你知道该说什么也知道你的话会有什么影响。
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