19. Before we begin, Ive been asked to tell you that Dr Jones has been delayed. That means he wont make it in time for his presentation on Dealing with Complaints. Unfortunately, this means weve had to cancel the session and anyone who signed up for it should now choose between the other two sessions which are running this afternoon. Thank you. And now Ill hand you over to Kate.
20. Im just ringing to tell you about the positive feedback weve had on the presentation you gave the other day. I really appreciate you stepping in like that at the last moment. I know you were a bit nervous, but Im very grateful you agreed to do it. And looking at the feedback forms, it seems the only complaint was about the size of the room. So, well done!
21. Ive checked with the Warehouse Manager and it seems there was a mix-up with the transport documents and your order was somehow sent to Gatwick instead of Heathrow. By the time the driver got back to Heathrow, hed missed the next flight out. And then there was an announcement cancelling the last flight due to technical problems. Anyway, your order will be on the first plane tomorrow.
22. Hello, David. This is Tina Woodhouse. I was just calling to say Im actually busy on the 15th, so I wont be able to see you in the morning. In fact, Ill be out all that week. So, I was wondering, rather than delaying things any longer, could we bring everything forward to the 14th? If thats OK. for you, perhaps you could call me. My extensions 349.
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